FAQ and EXCHANGE POLICY
BABES CUSTOMER SERVICE
DOES SHOP BABES ACCEPT RETURNS OR EXCHANGES?
Yes. But only exchanges. Please read the description and measurements carefully BEFORE purchasing, as we do not accept returns.
WE DO NOT EXCHANGE FOR MADE TO ORDER ITEMS (SADE COLLECTION, Vintage Collection, SHADES T-SHIRTS)
WE DO NOT EXCHANGE FOR NEW ARRIVALS
WE DO NOT ACCEPT EXCHANGES ON DISCOUNT ITEMS or ITEMS PURCHASED DURING A SALE OR WITH A DISCOUNT CODE.
WE DO NOT ACCEPT EXCHANGES ON UNDERGARMENTS, SWIM OR THONG BODYSUITS
YOU MUST BE APPROVED FOR AN EXCHANGE BEFORE SENDING BACK YOUR PURCHASE OR THE ITEMS WILL BE SENT BACK TO YOU
EXCHANGES TAKE 3 WEEKS TO PROCESS. THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES RELATED TO THE EXCHANGE (RETURNING ITEMS AND NEW ITEMS PURCHASED WITH THE CODE)
ONE EXCHANGE WITHIN THE ORIGINAL PURCHASE- ALL ITEMS PURCHASED WITH THE EXCHANGE CODE ARE NOT ELIGIBLE FOR EXCHANGE.
THE CUSTOMERS EXCHANGE CODE CAN NOT BE COMBINED WITH OTHER CODES, SALES OR DISCOUNTS (BUNDLE DEALS)
The customer must seek an exchange approval within five days of customers delivery date. Once shipped, we do not accept returns. If the customer did not receive an approval, the items will be returned back to the customer.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received. PLEASE BE SURE TO INCLUDE THE NAME ATTACHED TO THE ORDER OR THE ORDER NUMBER ON THE OUTSIDE OF THE PACKAGE.
If you want to exchange your previously purchased item and it is damaged, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We do not honor refunds for exchanges. We do not exchange for brand new arrivals.
WHEN YOU'RE PURCHASING DURING A Discount
Please be sure that all information is correct on your order before checking out.
- Please be sure that you have chosen the correct size of the item you would like to purchase.
- If you cancel your order, you will be charged a $10 restocking fee.
- Please enter the promotional code that you would like to use BEFORE completing your order. This cannot be altered once the order is placed.
- Please read all Holiday information listed on the site before you purchase.
- There are no exchanges/returns on discount or promotional items.
Please Note: BABES AND FELINES is not responsible for lost or stolen packages. In the rare event your package has been lost of stolen please visit your local post office or call 1800-ASK-USPS. By completing a purchase with BABES AND FELINES, you are agreeing to our shipping and delivery policy
International Babes- BABES AND FELINES ships your packages through your carrier chosen at checkout. We do not collect duties or taxes and do not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sold responsibility of the customer. Customs agents have the right to release or deny release of your package.
HOW DO I CHECKOUT?
Checkout as a guest with Paypal and use your debit/credit card or check in as a Paypal user and complete a payment
YOU MUST PAY FOR RETURNING SHIPPING CHARGES
All of the information on the whereabouts of your package can be seen by using your tracking number
If you have any questions about any of the pieces, measurements, or conditions, please feel free to email me at firstname.lastname@example.org so you can be sure of your purchase! We are open to ANY and ALL questions!
Any other questions? Send us an email! email@example.com